Privacy Policy

Legal Disclaimer

By booking a stay at our tented safari camp, you acknowledge and accept the following terms and conditions:

1. Assumption of Risk: Safari activities, including but not limited to wildlife viewing, hiking, and outdoor excursions, inherently carry risks. Guests participate in all activities at their own risk. We advise all guests to follow safety instructions provided by our staff and guides at all times.

2. Health and Safety: Guests are responsible for ensuring they are physically fit to participate in safari activities. If you have any medical concerns or conditions, we recommend consulting with a healthcare provider before your stay. Please note, we are located in a malaria-endemic area, so we strongly advise all guests to take necessary precautions to prevent malaria, including using effective mosquito repellent, wearing protective clothing, and taking antimalarial medication as recommended by your doctor. Additionally, we strongly recommend carrying comprehensive travel medical insurance for your peace of mind during your stay..

3. Wildlife: While we strive to provide amazing wildlife experiences, please be aware that we cannot guarantee animal sightings. Safari activities inherently involve risks associated with wild animals and guests should exercise caution at all times. In addition to large wildlife, our area is home to potentially dangerous creatures such as venomous snakes, scorpions, and other hazardous animals. Guests are required to follow all safety instructions from staff and guides to minimize the risk of encounters with dangerous wildlife.

4. Property and Liability: We are not responsible for any loss, damage, or injury to personal belongings, property, or persons during your stay. This includes injury or damage caused by wildlife, natural occurrences, or any other unforeseen event. We strongly recommend that guests take out comprehensive travel insurance covering medical, accident, and loss of personal belongings.

5. Accommodation and Amenities: Our tented safari camp provides a unique outdoor experience. While every effort is made to ensure comfort, please be aware that facilities may vary depending on weather conditions, location, and the nature of the camp. Guests should be prepared for a rustic yet enjoyable experience.

6. Force Majeure: We reserve the right to amend or cancel bookings due to unforeseen circumstances beyond our control, including but not limited to natural disasters, political unrest, or extreme weather conditions. In such cases, we will provide a refund or offer an alternative stay if possible.

By booking, you confirm that you have read and understood the terms outlined in this disclaimer, and you accept all associated risks and responsibilities.

Privacy Policy

At Shongololo Tented Safari Camp, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with our website, book a stay at our camp, or participate in other services we offer.

1. Information We Collect

We may collect the following types of information when you visit our website or interact with our services:

Personal Identification Information: This may include your name, email address, phone number, address, payment details, and other information required for booking or communication purposes.
Booking Information: When you make a reservation, we collect details such as dates of stay, special requests, and preferences.
Website Usage Data: This includes information about how you use our website, such as IP address, browser type, pages visited, and other usage statistics.

2. How We Use Your Information

The information we collect is used for the following purposes:

To process your bookings and manage your stay at our safari camp.
To communicate with you regarding your reservation, upcoming stay, and any special offers or promotions.
To improve our services and website based on your feedback and usage patterns.
To send important updates, including any changes to policies, safety protocols, or event notifications.
To send you marketing emails or promotional materials, if you have opted in to receive them (you can unsubscribe at any time).

3. How We Protect Your Information

We implement a variety of security measures to ensure the protection of your personal information. These measures include encryption, secure servers, and restricted access to sensitive data. However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with third-party service providers who assist us in operating our website, processing payments, or performing other business-related functions. These third parties are obligated to protect your information and use it only for the purposes for which it was provided.

We may also disclose your information if required to do so by law or in response to legal processes, such as subpoenas or court orders.

5. Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to enhance user experience, analyze trends, and track users' movements around the site. Cookies are small data files placed on your device. You can choose to disable cookies through your browser settings, but this may affect your ability to use some features of our website.

6. Third-Party Links

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices or the content of these external websites. We encourage you to review the privacy policies of any third-party sites you visit.

7. Your Rights and Choices

You have the right to:

Access and Update: Request access to the personal information we have on file for you and update any inaccurate details.
Opt-Out: If you no longer wish to receive marketing communications from us, you can unsubscribe at any time by clicking the "unsubscribe" link in our emails or by contacting us directly.
Delete: You may request that we delete your personal information from our records, subject to any legal or contractual obligations.

8. Children's Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that a child under the age of 13 has provided us with personal information, we will take steps to delete such information.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the revised date will be updated at the bottom of the policy. We encourage you to review this policy periodically for any updates.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your personal information, please contact us at: shongololotsc@gmail.com

Last updated: December 3, 2024